All returns: must be sent within 14 days, must be sent postage paid. We recommend recorded delivery as we do not accept responsibility for mislaid return parcels. must be sent in brand new re-saleable condition, in the original packaging and with the tags still attached. All orders are double checked before dispatch however if any picking errors occur please inform us within 48 hours from receipt of the order. All TIGHTS, underwear, cosmetics, personal hygiene products,BASIC if it is not a manufacturing defect makeup and special orders are a FINAL SALE. This does not affect your statuory rights. With your return please enclose a copy of your invoice as well as your instructions.Postage will be charged for any additional items or different styles ordered in exchange.All refunds are for merchandise only. Postage is non-refundable in any circumstances. We endeavour to process refunds as quickly as possible however it can take up to 3 weeks. December Christmas gift orders can be returned up to the end of January.
Methods of delivery:
Working hours of our online-shop:
Monday-Friday 10 a.m. – 5 p.m.
Our company’s policy does not allow any sending of information about our clients to strangers without our client’s permission. Prices in the online-shop are indicated with a glance of Value Added Tax (VAT), but without delivery price. In case of incorrect or fraudulent information, your order may get cancelled or withheld. Our system of orders is absolutely safe (128-bit encoding). Credit card information is not saved.